Wednesday, October 25, 2006

Event ID: 55 continued Not what I expected

The server froze up again yesterday. That would be 3 times in the past week this happend. I never ran the chkdsk /f last night. Instead one of my Admins called up HP to see if they had any say on the matter. It came down to our array controller cards firmware being outdated. So outdated that the HP array configuration util wouldn't open up. And on top of that so outdated or bugged that the array didn't show that we had 2 failed drives. Yes these failed drive were causing the event ID 55 in OS. The firmware was updated and newer diagnostic utils were loaded on the server. Running these new tools we can see the failed drives. HP is sending up 2 replacements this morning.

I must say that from all the server I've Administered old and new I have never seen this problem before. Drive failing and not blinking red inside the array. This server is not that old either ~ 3 years old. Still pretty beefy. This is why carepacks are so important. So for all you cheap companys out there that like to cut corners, budget server warranty and service contracts and stop blaming your Admins for not being able to fix things fast enough.

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